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Terms and Conditions: 

 

1. Our contract with you the Customer

 
By inviting Bespoke Plumbing and Heating Services Ltd to undertake work in your home, as the Customer, you are agreeing to our terms and conditions and entering into a Contract with us.
 
By Contract we mean we will undertake the agreed work, and when completed you will pay the Invoiced Amount.
 
The Invoiced Amount will be the price as detailed on our estimate plus any Additional Works.
 
We pride ourselves on working very much on a trust basis and one of mutual respect. Prices are clearly displayed on our estimate.
 
Additional Works are extra jobs you, the Customer, request to be carried out during the original work timeframe, and will be paid for by the Customer at our normal hourly rate plus any materials.
 
Additional Works can also include corrective work found by Bespoke Plumbing and Heating Services Ltd required in order to complete the original work. In agreeing to the Contract, we will assume that any existing systems in the Customer’s place of residence are sound, good condition and in working order. If the Customer knows this not to be the case they must inform us before pricing and work commences. Should Bespoke Plumbing and Heating Services Ltd find during the course of undertaking the original work that the existing systems are not sound, not in good condition and/or not in good working order then there will be a charge for any Additional Works. The Customer will be advised of this before work commences. At this point you can choose to pay for the time that Bespoke Plumbing and Heating Services Ltd has been with you so far at our hourly rate or agree a new price or terms for Bespoke Plumbing and Heating Services Ltd to complete the job.
 
 
2. Waste Disposal and Recycling
 
We do not allow for any waste disposal unless otherwise stated.
 
Scrap metal will be collected or removed from site to be recycled unless an agreement has been made with the Customer before the job has commenced.
 
 
3. Installation of items that the Customer provides
 
We are happy to install any items such as toilets/sinks/baths and kitchen sinks that the Customer has bought. We take no responsibility for any damage incurred to the item (be it accidental or due to the quality of the item) when installing. If a tap/waste product is supplied by the Customer but does not come complete, then the time sourcing the correct product will be within the time charged for the appointment.
 
 
4. Job cancellations
 
We appreciate that sometimes the Customer may need to cancel or postpone a job. We ask that you give us as much notice as possible, we have a waiting list and it may be possible for us to fill the gap with sufficient notice. Should you cancel a job which has resulted in us ordering parts or materials that cannot be returned or have a restocking fee attached, then you will be charged for these items or the re stocking fee. If no notice is given and you fail to be at the property for an agreed appointment, then a charge of one hour will be invoiced. If you are a landlord/landlady and your tenant fails to keep an appointment, then you as the landlord/landlady will be responsible for the one hour charge.
 
 
5. Ownership
 
Ownership of any materials supplied remain the property of Bespoke Plumbing & Heating Services Ltd, whether fixed or unfixed. Ownership will not pass to the Customer until payment has been received in full.
 
 
6. Payment terms
 
Bespoke Plumbing & Heating Services Ltd works on a payment on completion basis. The Customer agrees to pay the Invoiced Amount on the day of completion, unless otherwise agreed prior to the work being carried out and this has been agreed in writing (including email).
 
We do not accept part payment of the Invoiced Amount and will not negotiate or renegotiate pricing after a job is completed.
 
A penalty fee of 7% will be added to the Invoiced Amount if payment has not been received within 30 days of the invoice date.
 
Deposits are not normally required unless otherwise stated via email.
 
 
7. Warranties and Guarantees
 
Original and Additional Works will be guaranteed for 12 months from the date of completion and date of invoice paid in full, against faulty workmanship. Bespoke Plumbing & Heating Services Ltd will return within a reasonable timeframe to rectify any work FOC providing the original invoice has been paid in full.
 
Any materials provided by Bespoke Plumbing & Heating Services Ltd will be subject to the suppliers or manufacturers guarantees.
 
Our guarantee does not extend to the Customers existing equipment or to any work undertaken by Bespoke Plumbing & Heating Services Ltd if altered by a third party after completion.
 
 
Finally
 
We pride ourselves on providing a high standard of workmanship and customer service. Sometimes though things can go wrong. Please contact us by telephone or email should this be the case, and we will endeavour to sort out any issues.